• Customer Mobility Agent

PRM stands for “Passengers with Reduced Mobility.” This term is used to refer to individuals who require special assistance when traveling by air. This can include individuals with physical disabilities, visual impairments, hearing impairments, or any condition that affects their mobility.

About OACIS 

OACIS is a growing aviation services company with a vision of creating freedom, flexibility, and fun for air travellers. 

Our values are important to us: 

Customer inspired: We constantly seek to provide the very best experiences for our customers. 

Safety and Security: We are committed to achieving the highest levels of safety and security. 

Integrity: We behave, at all times, honestly, morally and ethically. 

Teamwork: We will provide support to one another, work co-operatively, respect each other’s views and make our work environment fun and enjoyable. 

Innovation: We seek to identify and implement new and unique ideas to enhance our customer’s experiences. 

At OACIS, our beliefs guide the way we work, always staying true to our colleagues, our customers, and our values. Together, we will create a seamless customer experience. 

Our customers and people come first. We’re constantly challenging ourselves to re-imagine the customer experience, and work hard with empathy to connect and build trust. Ultimately, our service will make people feel at home no matter where they are. 

The Role

You'll be involved in all special handling customer aspects of flight check-in, arrival, and departure. 

As an OACIS Customer Mobility Agent, you'll be the first point of contact for our customers, ensuring their journey begins and ends with a smile. Your mission, should you choose to accept it, includes:

✈️ Welcoming Wanderers: Greet customers with a warm, friendly smile as they embark on their travel adventures. Your cheerful disposition sets the tone for their entire journey!

✈️ Ticket to Happiness: Assist PRM customers with check-in, baggage, and ticketing inquiries. Be the superhero who rescues who makes the impossible possible!

✈️ Navigational Guru: Provide guidance and information about flight schedules, gate changes, and any travel hiccups. Your map to happiness is a terminal away!

✈️ Problem-Solving Prodigy: Handle customers concerns with grace and efficiency. Turn challenging situations into opportunities for delightful resolutions.

✈️ Team Sky High: Collaborate with an amazing crew of colleagues who are just as passionate about aviation as you are. Together, you'll create an unforgettable customer experience.

You’ll have:

• A genuine commitment to customer service excellence
• Exceptional standard of personal presentation
• Ability to work 7-day rotational roster
• Previous customer service experience is highly desirable
• Physically able to push wheelchair customers

• Provide assistance to passengers with reduced mobility during arrivals, departures, and transfers. 
• Ensure compliance with safety regulations and procedures when assisting passengers with special needs. 
• Coordinate with airline representatives, ground handlers, and other relevant stakeholders to facilitate seamless PRM services. 

• Building a career in the exciting world of aviation
• Full initial training and on-going training and development
• Designer uniform supplied
• Flexible leave and rostering arrangements
• A good salary with career opportunities
• Joining a strong and fun team with a bright future

If you’re ready to step into a culture that will challenge and excite you, and help you become the very best you can be, express your interest today and let’s explore how we go places together.

We will be contacting those who have expressed interest in joining the OACIS team and who have the right credentials the moment contracts that we are currently targeting are secured.