• We are seeking Expressions of Interests for future Full time and Part time roles
• Auckland International Airport based
• Leading international airline clients
• Attractive pay and conditions
• An exciting, can-do team

About OACIS

• Customer inspired: We constantly seek to provide the very best experiences for our customers.
• Safety and Security: We are committed to achieving the highest levels of safety and security.
• Integrity: We behave, at all times, honestly, morally and ethically.
• Teamwork: We will provide support to one another, work co-operatively, respect each other’s views and make our work environment fun and enjoyable.
• Innovation: We seek to identify and implement new and unique ideas to enhance our customer’s experiences.

We would like you to express your interest in joining the OACIS whānau and, together, we will create seamless customer experiences. We have launched and grown our business in Auckland over the last 12 month and we will be calling on those who sign up now to populate our team as opportunities arise. 

The Role

As an OACIS Customer Service Agent Extraordinaire, you'll be the first point of contact for our customers, ensuring their journey begins and ends with a smile. Your mission, should you choose to accept it, includes:

✈️ Welcoming Wanderers: Greet customers with a warm, friendly smile as they embark on their travel adventures. Your cheerful disposition sets the tone for their entire journey!

✈️ Ticket to Happiness: Assist customers with check-in, baggage, and ticketing inquiries. Be the superhero who rescues who makes the impossible possible!

✈️ Navigational Guru: Provide guidance and information about flight schedules, gate changes, and any travel hiccups. Your map to happiness is a terminal away!

✈️ Problem-Solving Prodigy: Handle customers concerns with grace and efficiency. Turn challenging situations into opportunities for delightful resolutions.

✈️ Team Sky High: Collaborate with an amazing crew of colleagues who are just as passionate about aviation as you are. Together, you'll create an unforgettable customer experience.

You’ll have:

• A genuine commitment to customer service excellence
• Exceptional face to face customer service skills
• A collaborative and supportive approach to working with your colleagues
• A proactive ‘can do’ positive attitude
• Ability to take ownership of problems and see them through to completion
• Strong written and verbal communication skills within a high volume, fast paced and demanding environment
• Excellent time management, organisational and problem-solving skills 
• Exceptional standard of personal presentation
• Ability to work 7-day rotational roster
• Previous customer service experience is highly desirable

• Building a career in the exciting world of aviation
• Full initial training and on-going training and development
• Designer uniform supplied
• Flexible leave and rostering arrangements
• A good salary with career opportunities
• Joining a strong and fun team with a bright future

If you’re ready to step into a culture that will challenge and excite you, and help you become the very best you can be, express your interest today and let’s explore how we go places together.

We will be contacting those who have expressed interest in joining the OACIS team and who have the right credentials the moment contracts that we are currently targeting are secured.